Terms & Conditions:

General:

Every child is different. Most age recommendations and other suitabilitys on the site are made in good faith by us and must be considered as a guide only.

Delivery:

Our standard UK delivery cost is £3.95. We make every effort to despatch all products within four days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance.

All deliveries will be made to you via Royal Mail at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you are not available to collect your parcel, Royal Mail will leave a card to say where you can collect it from. Please ensure that you collect your parcel within seven days as it will only be held for this long before being returned to us. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products.

If you wish us to redeliver the products to you, this will incur a postage charge* to cover our additional costs and you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges* we have incurred.

Exceptionally heavy items will be sent by parcel post/courier.

*Postage Charges: please note that these charges may be more than our usual flat rate charge which may have been less than the actual cost to us.

Cancellation after Despatch or Returns:

We want you to be happy with everything you buy from Lark Education. In the unlikely event you're not satisfied with any of our products please return them in a resaleable condition in their original packaging within 14 days and we'll give you a full refund of the value of the goods or replacement - no questions asked. This is in addition to your statutory rights.

However, please note that, unless the goods are faulty or were sent in error you are responsible for the cost of returning the goods to us. We recommend you use recorded delivery and obtain insurance, as proof of posting is NOT proof of receipt.

In the event that you receive an item due to an error on our part or one which is faulty, we we will refund your postage costs in returning the item to us, but you must notify us within 7 days of receiving delivery otherwise no claim will be entertained.

If you wish to cancel your order, please email cancel@larkeducation.co.uk, if no goods have been despatched then any charges will be fully refunded. If goods have already been despatched then as above, you will be responsible for the return of the goods to us in resaleable condition.
 

Faulty goods:

If you receive goods which are faulty or have been damaged in transit, please let us know straight away and we will either offer you a full refund or replace the goods at our cost. We will refund you as soon as possible and in any case within 30 days of us receiving your notification.

Prices

All prices are in pounds Sterling and are inclusive of any applicable taxes. All item prices are exclusive of delivery and packaging. Details of our delivery charges are found in our “Delivery" section. Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

Payment

1) Credit/Debit Card

All of our credit and debit card transactions are processed by Sage Pay

2) Cheque

We are happy to receive payment by cheque. Please select 'Postal Order' in the checkout procedure. You will be provided with a form which you need to print out and then fill in. Send your form along with your cheque for the appropriate amount to:

Lark Education Ltd
296 Longstone Road
Iver
Buckinghamshire
SL0 0RN

Please write your name, address and order number on the back of your cheque. Your goods will be despatched as soon as your cheque has cleared.