Delivery

Our standard UK delivery cost is £3.95 per order to mainland UK addresses.

We make every effort to despatch all products within four days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance.

All deliveries will be made to you via Royal Mail at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately. All deliveries must be signed for and you will be responsible for the products as soon as they are delivered. Ownership of the products shall pass to you once we have received payment in full.

If you are not available to collect your parcel, Royal Mail will leave a card to say where you can collect it from. Please ensure that you collect your parcel within seven days as it will only be held for this long before being returned to us. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products.

If you wish us to redeliver the products to you, this will incur a postage charge* to cover our additional costs and you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges* we have incurred.

Exceptionally heavy items will be sent by parcel post/courier.

*Postage Charges: please note that these charges may be more than our usual flat rate charge which may have been less than the actual cost to us.

International or BFPO:

Please email orders@larkeducation.co.uk with details of your proposed order and we will get back to you.

Green Policy:

It is our practice to re-use boxes, parcels and packaging wherever possible.